Questions? We Got Answers.
Where do you ship?
Currently we ship to all 50 US states, although we’d be surprised if anyone in Hawaii needs a chunky winter scarf, we don’t judge.
How much does shipping cost?
We offer F-R-E-E USPS Priority shipping on all orders, which means you’ll get your scarf 1-3 days from the time your order is processed. Not fast enough? For an additional fee, we offer overnight shipping via USPS or FedEx depending on your location.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal as payment.
How do I track my order?
When your order ships, you’ll receive a shipping confirmation email from us with your tracking number. Simply click “Track My Order” in the email and enter the tracking number—it’s as simple as that.
Do you offer gift wrapping or personal messages?
All our scarves are shipped in our signature laetly boxes that are great for gift giving. Additionally, you can add a personalized gift message to your order—simply write it in under "Order Comments" at checkout.
What’s your return policy?
We try not to take returns personally, so we offer free returns up to 30 days from your date of purchase—no bogus restocking or surprise return shipping fees either.
How do I return my order? Here’s how:
Visit our Returns Center. Enter your order number and email, and click “Find Your Order.”
• Select the item(s) you wish to return and choose the reason (be honest), then click “Return Items.”
• Download and print the shipping label.
• Repack your items and packing slip in the original packaging.
• Drop off at the nearest UPS authorized shipping location.
Do you ship internationally?
It’s not you, it’s us. If you’ve ever attempted to send anything outside the country you know how much time and money it takes. That said, we’re working on it and the moment we’re able to expand our shipping options, we’ll shout it from the rooftops!